Technical Support
Every article from the Technical Support category, combined into a single reference.
Contents
- I'm having trouble with camera access
- Browser and Connection Issues
- My camera isn't working properly
I'm having trouble with camera access
If you can't record videos for surveys, it's likely because camera access was disabled. Here's how to fix it:
For Desktop Browsers:
- Look for the camera icon in your browser's address bar
- Click on it and select "Allow" for camera access
- Refresh the survey page and try again
For Mobile Browsers:
- Go to your browser settings
- Find "Site Settings" or "Permissions"
- Locate the Brox Panel website
- Enable camera and microphone permissions
General Tips:
- Your browser will prompt you to enable or disable camera access when you start a survey
- If you previously disabled access, you'll need to manually re-enable it
- Make sure no other applications are using your camera
Browser and Connection Issues
Technical troubleshooting steps
If you're experiencing technical difficulties:
- Update your browser - Ensure you're using the latest version
- Clear browser cache and cookies:Chrome: Settings > Privacy and Security > Clear browsing data Firefox: Settings > Privacy & Security > Clear Data Safari: Safari menu > Clear History
- Check your internet connection - Ensure you have a stable connection
- Try a different device - Test on another phone, tablet, or computer
- Disable browser extensions - Some extensions can interfere with surveys
- Try incognito/private mode - This can help identify browser-related issues
My camera isn't working properly
If your camera still isn't working:
- Close other applications that might be using the camera
- Restart your browser
- Try using a different browser (Chrome, Firefox, Safari, Edge)
- Test your camera in other applications to ensure it's working
- Update your browser to the latest version